Frequently Asked Questions

Within 24 hours, we'll send you a welcome email with next steps and schedule your content interview. You'll also receive access to our client portal where you can track progress in real-time. We keep you updated every step of the way until your site goes live.

We guarantee delivery within 7 days for our Starter and Professional packages. Enterprise websites typically take 4-6 weeks due to their custom complexity and additional features. We pride ourselves on being one of the fastest website services in Australia.

We handle all the copywriting for you! After you place your order, we'll conduct a detailed interview to understand your practice and create all the professional copy. You can provide any images you'd like to use, and you'll have input on both copy and images throughout the process. Most importantly, you have the final say on everything before your site goes live.

Of course! Check out our portfolio page to see examples of medical websites we've built across all package tiers. Each example shows the quality and features you can expect for your practice.

Yes, we require full payment upfront for Starter and Professional packages to secure your 7-day delivery slot. For Enterprise projects over $8,499, we can arrange a deposit schedule. All payments are processed securely through Stripe.

Move forward with confidence—it's risk-free. Every package includes structured revision rounds. We collaborate closely with you on copy, images, and design, guiding you with expert recommendations while you see progress in your client portal. If, after launch, you're not delighted, you're covered by our 30-day, no-questions-asked money-back guarantee. We'll make it right or refund you—simple.

You own your domain and your website’s design—100%. We can register or transfer the domain in your name and keep everything under your control. If you ever choose to host elsewhere, we’ll provide your compiled website and help with a smooth handover. The underlying source code remains our proprietary framework (how we deliver fast, secure sites), but you’re never locked in to hosting with us.

Fully managed—done for you. Choose Lite Hosting ($25/month) or Standard Hosting ($49/month). We take care of domain registration, SSL, updates, backups, security, monitoring, and uptime support. Standard adds advanced conversion tracking and monthly analytics reports. Prefer to self-host later? We’ll provide your compiled site and assist the move.

Updates are done-for-you and included with hosting. Lite includes 1 design/content change per month; Standard includes 2. Unlimited bug fixes are free, and most tweaks are turned around fast. Need more changes in a busy month? We can accommodate on request. We handle the updates for you so you can stay focused on patients.

Yes! All our websites achieve 90+ Lighthouse scores and follow medical SEO best practices: fast load times, mobile-friendly design, proper meta tags, local SEO optimization, and medical schema markup. For ongoing SEO or advanced medical marketing campaigns, check out our Marketing add-on service.

Every website we build is mobile-first and fully responsive. We test on all device sizes and ensure fast loading on mobile networks. With over 60% of web traffic coming from mobile devices, this isn't optional – it's essential.

All websites include SSL certificates (HTTPS), secure coding practices, and protection against common threats. If you choose our hosting, we provide automatic security updates, daily backups, and monitoring. Your patients' data is always protected with industry-standard security measures.

Yes—we handle everything. Domain registration/transfer and DNS are included with our hosting. For email, we’ll set up Google Workspace as an optional add-on (Google bills mailboxes separately) and configure up to 5 professional addresses (e.g., [email protected]). We manage it end-to-end and provide setup documentation.

Absolutely! We work with all types of healthcare providers including general practice, specialists, dental, physiotherapy, psychology, and allied health professionals. Our templates and expertise are designed specifically for the medical industry.

Absolutely! Custom features like patient booking systems, telehealth integration, online forms, or patient portals are available under our Enterprise package or as add-on quotes. We love building unique solutions for medical practices – just contact us to discuss your specific requirements.

This depends on your package tier: Starter includes 1 booking integration, Professional includes up to 2 booking integrations, and Enterprise includes up to 5 booking integrations. We can connect with most major systems including HotDoc, HealthEngine, Best Practice, and Medical Director. Contact us to discuss your current system and integration needs.

Yes—via your booking integration. Starter includes 1 integration, Professional includes up to 2, and Enterprise includes up to 5. We connect with systems like HotDoc, HealthEngine, Best Practice, and Medical Director so patients can book online. Simple request forms are included in all packages; advanced booking flows come from your chosen integration (or are included with Enterprise).

Contact forms are included in all packages. Advanced patient intake forms and a comprehensive patient resources section (PDFs, forms, preparation guides) are included in our Enterprise package or available as an add-on for other packages. We do not offer secure patient portals with login access.